Louisa County Vacations & Trips from $818

My wife noticed that there were hairs on the pillows and bed

Friendly staff full busy

The girl working the front desk was excellent, very professional and did everything she could to assist me with the issues at the motel. First off the television would not work properly which highly irritated me... And their ice machine was broken, The room had some minor flaws nothing that was totally unlivable but just enough to be irritating. Overall my stay was just average with the exception of the lady at the front desk who was exceptional

Rooms were very clean

Let me start by saying that I am an avid Hyatt traveler. Hyatt has become our go-to whenever my family travels across the country. We usually stay at Hyatt Place properties, but this time we opted for Hyatt House because of the rooms with a kitchen and separate bedroom. As with many of our previous stays, the staff at this location was friendly, attentive, and extremely helpful from check-in to dining to checkout. However, unlike my past experiences, I was disappointed by the cleanliness of both our room and the staircase areas. Our room did not appear to be thoroughly cleaned, and there was tape left all over the ceiling from a previous guest. The kitchen and living room areas also had noticeable dust, crumbs, and stains, and the room smelled strongly of smoke. We are very mindful that staff members often have a large number of rooms to turn over in a short amount of time, but the lack proper cleaning was a big disappointment. We ended up spending a considerable amount of time cleaning the room ourselves before we could settle in comfortably. In addition, the stairwell had a pungent odor reminiscent of urine and alcohol, and the area at the bottom leading to the lobby had a significant amount of garbage strewn about. I hope this message reaches the right people. I truly enjoy staying with Hyatt and want to continue doing so. Hopefully these concerns can be addressed quickly to help avoid similar experiences for future guests.